{"id":13829,"date":"2025-05-07T14:35:10","date_gmt":"2025-05-07T12:35:10","guid":{"rendered":"https:\/\/www.xefi.be\/faq\/"},"modified":"2025-10-21T18:00:46","modified_gmt":"2025-10-21T16:00:46","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.xefi.be\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\" style=\"padding-top:0;padding-bottom:0\">IT MAINTENANCE<\/h2>\n\n\n\t\t<div class=\"manitoba-faq-entries wp-block-manitoba-faq-faq-entries\" data-accordion-role=\"group\"\n\t\t\tdata-accordion-behavior=\"single\">\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13821\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13821\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">Can I take out a maintenance contract even if I haven\u2019t bought my equipment from XEFI?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13821\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13821\" hidden>\n\t\t\t\t\t\t\n<p>Yes, we maintain all types of IT equipment, whatever its origin.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13825\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13825\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">What does the XEFI maintenance package include?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13825\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13825\" hidden>\n\t\t\t\t\t\t\n<p>An all-inclusive service: unlimited supervision, parts, labour and travel.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item manitoba-faq-item--featured\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13827\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13827\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">What is the response time in the event of a breakdown?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13827\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13827\" hidden>\n\t\t\t\t\t\t\n<p>We intervene within 4 to 36 working hrs, depending on the severity of the problem.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\" style=\"padding-top:0;padding-bottom:0\">HARDWARE<\/h2>\n\n\n<\/div>\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\" style=\"padding-top:0;padding-bottom:0\">SECURITY<\/h2>\n\n\n<\/div>\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">CLOUD<\/h2>\n\n\n<\/div>\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">SOFTWARE<\/h2>\n\n\n\t\t<div class=\"manitoba-faq-entries wp-block-manitoba-faq-faq-entries\" data-accordion-role=\"group\"\n\t\t\tdata-accordion-behavior=\"single\">\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item manitoba-faq-item--featured\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13703\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13703\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">What happens if I stop the contract?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13703\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13703\" hidden>\n\t\t\t\t\t\t\n<p>Your documents belong to you. We provide the complete set in a downloadable file. <\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item manitoba-faq-item--featured\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13705\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13705\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">How do I prepare the paper documents for scanning?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13705\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13705\" hidden>\n\t\t\t\t\t\t\n<p>We supply boxes, labels and a guide. No need to remove staples or paper folders. <\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item manitoba-faq-item--featured\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13709\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13709\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">How is it better than Google Drive?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13709\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13709\" hidden>\n\t\t\t\t\t\t\n<p>My EddyDoc is a real DMS: faster, more secure, with intelligent search, integrated signature, hosted in France so not subject to the patrioct act.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13717\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13717\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">Is my archived data secure?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13717\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13717\" hidden>\n\t\t\t\t\t\t\n<p>Yes, they are hosted in our XEFI data centres located in France, with protected access and GDPR compliance.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13719\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13719\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">Why should I digitise my documents?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13719\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13719\" hidden>\n\t\t\t\t\t\t\n<p>To save time, avoid losing information and make it easier to share internally or remotely.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n\n<div class=\"wp-block-group is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-b7c1a128 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading\">FRANCHISE<\/h2>\n\n\n\t\t<div class=\"manitoba-faq-entries wp-block-manitoba-faq-faq-entries\" data-accordion-role=\"group\"\n\t\t\tdata-accordion-behavior=\"single\">\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13695\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13695\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">What support is offered?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13695\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13695\" hidden>\n\t\t\t\t\t\t\n<p>You will receive training and support on a daily basis: technical, sales and marketing support, management tools, back office, etc. Everything is designed to secure your development.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13697\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13697\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">How many exclusive areas remain available to open my XEFI franchise?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13697\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13697\" hidden>\n\t\t\t\t\t\t\n<p>There are still many territories available in France. Contact us using the form below! <\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item manitoba-faq-item--featured\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13698\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13698\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">How many exclusive areas remain available to open my XEFI franchise?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13698\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13698\" hidden>\n\t\t\t\t\t\t\n<p>There are still many territories available in Belgium. Contact us using the form below! <\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"manitoba-faq-item\" data-accordion-role=\"item\">\n\t\t\t\t\t<p class=\"manitoba-faq-question\">\n\t\t\t\t\t\t<button type=\"button\" id=\"faq-question-13701\" class=\"manitoba-faq-question-trigger\"\n\t\t\t\t\t\t\taria-expanded=\"false\" aria-controls=\"faq-answer-13701\">\n\t\t\t\t\t\t\t<span class=\"manitoba-faq-question-trigger-label\">Who is the traditional XEFI franchise model for?<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/p>\n\t\t\t\t\t<div class=\"manitoba-faq-answer\" id=\"faq-answer-13701\"\n\t\t\t\t\t\taria-labelledby=\"faq-question-13701\" hidden>\n\t\t\t\t\t\t\n<p>Independent entrepreneurs, often already established locally, who want to accelerate their development by joining a structured, high-performance network.<\/p>\n\n<p><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>IT MAINTENANCE HARDWARE SECURITY CLOUD SOFTWARE FRANCHISE<\/p>\n","protected":false},"author":1,"featured_media":13830,"parent":0,"menu_order":189,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13829","page","type-page","status-publish","has-post-thumbnail","hentry","page_location-discover-xefi"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/pages\/13829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/comments?post=13829"}],"version-history":[{"count":2,"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/pages\/13829\/revisions"}],"predecessor-version":[{"id":16370,"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/pages\/13829\/revisions\/16370"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/media\/13830"}],"wp:attachment":[{"href":"https:\/\/www.xefi.be\/en\/wp-json\/wp\/v2\/media?parent=13829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}